Etech’s world-wide centers – Onshore, Nearshore, and Offshore, possess the abilities to customize the answer that very best in shape all of your current requires. With Etech’s global outreach, Etech is usually available to support your shoppers and supply dependable Extraordinary ordeals.
a gaggle of devoted leaders in the Get hold of Centre sector who're keen about generating a exceptional change for our
About us Etech provides future-generation BPO remedies. a world minority-owned enterprise, Etech has made and trademarked how to turn your info into strategic insights. Leveraging the strength of artificial as well as human intelligence Etech boosts education and coaching to concentrate on vital behaviors generating improved shopper ordeals and shareholder value. Etech released in 2003 with only four hundred workers and an individual contact center in Nacogdoches, Texas.
Etech is really an omnichannel shopper engagement remedies provider for a few of the globe’s top and many respected brand names. The encounter Etech has received throughout a wide array of small business verticals permits us to continuously provide Remarkable, private shopper ordeals.
find out more daily life At Etech more info Etech thinks in working tricky and participating in tough and strives to produce workers sense empowered and assured in The task they are executing.
At QEval, we’re focused on assisting Speak to centers boost their efficiency by means of clear, actionable insights. Our efficiency analytics experiences give you a detailed breakdown of agent routines, buyer interactions, and operational bottlenecks, so you can also make knowledgeable conclusions that result in measurable enhancements. With QEval, you don’t just get experiences—you get the resources and suggestions to act on them.
Etech’s revolutionary technological know-how remedies and skilled leaders comprehend your company wants and understand the strategic insights your brand name should drive outcomes.
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Metrics like take care of time, CSAT scores, resolution prices, and actionable insights are important to achievement in 2024. long gone are the days of concentrating entirely on get in touch with volume. Now, it’s about digging into the quality of Each individual interaction and driving actual outcomes. Ready to acquire your phone center performance to another stage? Enroll at QEval University and ???? Listen to Shawndra’s entire insight listed here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mix of care, believe in and Electricity introduced to your small business is exactly what would make the culture at Etech unique. Our CEO usually claims, “If we care for our people, the figures will handle by themselves.”
Enhancing your Get in touch with center’s effectiveness doesn’t must be sophisticated. With QEval College, you’ll acquire usage of essential applications and coaching that give exact, measurable improvements in agent effectiveness.
fulfill Malisha, a shining star on our customer support workforce! From tackling responsibilities to experiencing entertaining team activities, Malisha is aware of how to keep the harmony involving operate and Participate in. Her good Frame of mind and group spirit make her a Pleasure to operate with.
a bunch of devoted leaders within the contact Centre marketplace who are enthusiastic about building a amazing variance for our
Here are just some essential characteristics of what we offer: ✅ specific insights into agent general performance by means of extensive analytics